The Crondall Weather store offers products that we supply both directly to customers (“direct”) and indirectly via Affiliated stores (“affiliate”)

Products being supplied direct can be clearly identified by means of a customer “checking out” on the Crondall Weather website and then paying for the products by means of our secure outsourced Stripe or Paypal credit card facility. For these products then the relevant Selling Terms and Conditions can be found here.

Where we are supplying details of products on behalf of other retailers, the customer will be passed to the relevant retailer to complete the transaction. In return for providing that service we may receive a fee from the retailer. For these products the relevant Selling Terms and Conditions can be found here

For our Direct sales which are typically items that are not Weather Equipment or Books, but have a weather theme or weather related quotation then the following terms apply.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! Naturally we will attempt to ship your product from the fulfilment centre in your country wherever possible.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions aboutyour tracking or shipment, drop us a line at here.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales@crondallweather.co.uk within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

If you would like to return a product, then please contact us first for a Returns Authorisation Code (RTC), please don’t return any products without this (see below)

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@crondallweather.co.uk with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please letus know at sales@crondallweather.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund